Privacy Policy at novavelosylana.com

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information in Australia.

Information we collect

We collect information to provide better service and support your needs.

• Contact details such as name, phone number, and email address submitted via enquiry forms.
• Information you provide about your business or personal situation to tailor our services.
• Technical data including IP address, browser type, and device information to ensure site security.
• Usage data from site visits, such as pages viewed and interaction patterns, to improve our website.

How we use your information

We use your information to provide services, respond to enquiries, and enhance our offerings.

• To communicate with you about your requests and arrange consultations.
• To personalise the advice and support we provide based on your information.
• To improve our website functionality, security, and user experience.
• To comply with legal obligations and industry standards in Australia.

Legal basis for processing

We process your data according to Australian privacy laws and principles.

Processing may be based on your consent, contractual necessity, or compliance with legal requirements.

Sharing information

Your information is not sold or shared except as outlined below.

• With service providers who support our operations under strict confidentiality obligations.
• When required by law, regulation, or legal process in Australia.
• With your explicit consent for a specific purpose, if needed.

Data security

We use administrative, technical, and physical safeguards to protect your information from unauthorised access, disclosure, or misuse. Despite our efforts, no method is entirely secure, so we encourage you to be cautious when sharing personal data online.

Your rights

You have certain rights regarding your information under Australian law.

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal constraints.
• Object to or restrict certain types of processing, where applicable.

Cookies and tracking

We use cookies to understand site usage, improve functionality, and personalise your experience.

Cookie policy Cookie policy

Contact us

For privacy questions or to exercise your rights, please contact our team below.

Policy changes

We may update this policy as needed. Changes will be posted with the latest revision date shown below.